Settings

Workspace settings

Defaults every agent follows, how times are shown, and the controls that keep callers and your calendar safe.

Workspace

Your workspace name appears in the sidebar for everyone on your team.

Workspace name

Time zone

Every time in the dashboard and every booking uses this time zone.

Time format

Week starts on

PreviewSaturday, November 75:23 PM

Starting values for new agents and new bookings. Each agent can override them.

Default meeting length

Buffer between bookings

Policies for how agents treat new bookings and recorded conversations.

Require approval for new agentsAgents you create from now on start with approval turned on, so their bookings wait for your team.

Recording retentionHow long agents keep call recordings and transcripts before deleting them.

Stop every agent at once, for example during a holiday or an incident.

4 of 6 agents live2 paused

Paused agents stop taking new bookings right away. Bookings already on the calendar stay as they are.